Unified communications (UC) is a technology that combines different communication channels, such as voice, video, chat, email, and collaboration tools, into a single platform. Unlike traditional communication methods, UC offers a seamless and integrated experience, allowing users to communicate and collaborate more efficiently.
For instance, rather than waiting for a response to a sent email, a user can initiate a video call or engage in instant messaging to get an immediate answer. So, without further ado, let’s read the in-depth unified communications concepts discussed below.
Key Features of UC in the Manufacturing Industry
According to a report by MarketsandMarkets, the Unified Communications market size is expected to grow from $76.7 billion in 2022 to $141.6 billion by 2027, at a CAGR of 13% during the forecast period. This growth is driven by the increasing adoption of Unified Communications by various industries, including manufacturing.
Sangoma has few of the most important UC technology to enhance manufacturing processes like:
Collaboration Tools for Real-Time Communication
This feature facilitates real-time communication to solve problems, share ideas, and make prompt decisions. For instance, a team working on a production line can use video conferencing or instant messaging to discuss the changes to be made on a whim.
Mobile Solutions for Remote Teams
This feature enables remote workers to stay connected with their colleagues and access important information anywhere through mobile devices. For instance, a sales representative can use a mobile app to communicate with the production team and get updates on inventory levels, production schedules, and delivery times.
Cloud-Based Solutions
Cloud-based unified communication solutions can provide manufacturers access to various communication and collaboration tools anywhere. It simplifies the operations of the remote teams and helps them stay connected.
How to Implement UC in Manufacturing?
Implementing Unified Communications (UC) in manufacturing can significantly enhance communication and collaboration among employees, suppliers, and customers. Here are the steps to follow for a successful UC deployment:
- Assess your current communication infrastructure
- Define your objectives and goals
- Choose the right UC solution
- Develop a deployment plan
- Train the employees
Companies can also follow some best practices for a successful UC deployment. These include:
- Involving key stakeholders in the decision-making process
- Conducting pilot tests before full deployment
- Regularly communicating with employees about the benefits and progress of the deployment
Conclusion
The manufacturing industry can significantly benefit from leveraging unified communications solutions. Manufacturers can improve efficiency, reduce costs, and ultimately increase profitability with the ability to streamline communication and collaboration across various departments and locations.
Additionally, manufacturers can stay ahead of the competition and meet the ever-evolving demands of the industry by partnering with Sangoma and leveraging its cutting-edge offerings.
